Terms and Conditions

Terms of Mobile App Use

RoadioApp Ltd (RoadioApp) enables communication between individuals and/or businesses that want to source delivery and/or collection options for property or goods (“Senders”) with individuals and/or businesses seeking to perform the collection or delivery services requested by a Sender (“Drivers”). Drivers and Senders together are referred to as “User” or “Users”. RoadioApp may be referred to as “RoadioApp”, “We”, “Us” or “Our”.
Please read these terms and conditions carefully, as they affect your legal rights.

1. Your use of Our App

  • The terms of use (together with the documents referred to in it) tell you the terms of use on which you may make use of Our App www.RoadioApp.com (“Our App” or “App”), whether as a guest or a registered User. Use of Our App includes accessing, browsing, or registering to use Our App.
  • Please read these terms of use carefully before you start to use Our App, as these will apply to your use of Our App. We recommend that you print a copy of this for future reference.
  • Your agreement to comply with and be bound by these terms of use is deemed to occur upon your first use of Our App. If you do not agree to be bound by these terms of use, you should stop using Our App and/or software immediately.
  • Your agreement to comply with and be bound by these terms of use is deemed to occur upon your first use of Our App. If you do not agree to be bound by these terms of use, you should stop using Our App and/or software immediately.

2. Information about Us

You can contact RoadioApp by email on info@RoadioApp.com

3. Changes to these Terms of Use

  • We may revise these terms of use at any time.
  • Please check these terms of use from time to time to take notice of any changes, as they are binding on you.

4. Changes to Our App

  • We may update Our App from time to time and may change the content at any time. However, please note that any of the content on Our App may be out of date at any given time, and We are under no obligation to update it.
  • We do not guarantee that Our App, or any content on it, will be free from errors or omissions.

5. Accessing Our App

  • Our App is made available free of charge.
  • We do not guarantee that Our App, or any content on it, will always be available or be uninterrupted. Access to Our App is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of Our App without notice. We will not be liable to you, if for any reason Our App is unavailable at any time or for any period.
  • You are responsible for making all arrangements necessary for you to have access to Our App.
  • You are also responsible for ensuring that all persons who access Our App through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
  • Our App is directed to people residing in the United Kingdom. We do not represent that content available on or through Our App is appropriate or available in other locations. We may limit the availability of Our App or any service described on Our App to any person or geographic area at any time. If you choose to access Our App from outside the United Kingdom, you do so at your own risk.
  • You must be at least 18 years of age to use Our App. By using Our App and agreeing to these terms of use, you represent and warrant that you are at least 18 years of age.

6. Intellectual Property Rights and Use of Information

  • All content and intellectual property included on Our App, unless uploaded by Users, is the property of RoadioApp, our affiliates or other relevant third parties. In these terms of use, “Content” means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of Our App, including any such content uploaded by Users. By continuing to use Our App you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. All such rights are reserved. Nothing on this App shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the App without the owner’s prior written permission.
  • You may, for your own personal, non-commercial use only, retrieve, display, use and view the Content on a computer screen.
  • The documents and information may be used solely for personal, informational, internal and non-commercial purposes.
  • The documents and information on Our App may not be distributed, however:
    • you may print off one copy, and may download extracts, of any page(s) from Our App for your personal use and you may draw the attention of others within your organisation to Content posted on Our App;
    • you must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text;
    • RoadioApp’s status (and that of any identified contributors) as the authors of Content on Our App must always be acknowledged;
    • you must not remove any copyright or other proprietary notices contained in the documents and information;
    • you must not use any part of the Content on Our App for commercial purposes without obtaining a licence to do so from Us or our licensors;
    • the rights granted to you constitute a license and not a transfer of title
    • if you print off, copy or download any part of Our App in breach of these terms of use, your right to use Our App will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

7. Prohibited Use

You may not use Our App for any of the following purposes:

  • in any way which causes, or may cause, damage to Our App or interferes with any other person’s use of Our App;
  • In any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order; or
  • Making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

8. Linking to Our App

  • You may link to Our App, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
  • You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
  • You must not establish a link to Our App in any Mobile App that is not owned by you.
  • Our App must not be framed on any other App, nor may you create a link to any part of Our App other than the home page.
  • We reserve the right to withdraw linking permission without notice.

9. Links to Other Mobile Apps

  • Our App may contain links to other Apps. Unless expressly stated, these Apps are not under the control of RoadioApp or that of our affiliates.
  • We assume no responsibility for the content of such Mobile Apps and disclaim liability for any and all forms of loss or damage arising out of the use of them.
  • The inclusion of a link to another App on Our App does not imply any endorsement of the Apps themselves or of those in control of them.

10. Other Applicable Terms

  • These terms of use refer to the following additional terms, which also apply to your use of our App:
  • Privacy Policy – Use of Our App is also governed by our Privacy Policy, which is incorporated into these terms of use by this reference. To view the Privacy Policy, please click on the following: RoadioApp.com/privacy
    1. Availability of the App and disclaimers
      • Any online facilities, tools, services or information that We make available through Our App (Mobile App Services) is provided “as is” and on an “as available” basis. We give no warranty that the Mobile App Services will be free of defects and/or faults. To the maximum extent permitted by the law, We provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. We are under no obligation to update information on Our App.
      • Whilst We use reasonable endeavours to ensure that Our App is secure and free of errors, viruses and other malware, We give no warranty or guaranty in that regard and all users take responsibility for their own security, that of their personal details and their computers.
      • We accept no liability for any disruption or non-availability of Our App.
      • We reserve the right to alter, suspend or discontinue any part (or the whole) of Our App including, but not limited to, any products and/or services available. These terms of use shall continue to apply to any modified version of Our App unless it is expressly stated otherwise.
      • We make no warranty that:
        • the services and material will meet your requirements;
        • the results that may be obtained from the use of the Mobile App Services or materials will be effective, accurate or reliable, and
        • the quality of any products or information purchased or obtained by you from Our App will meet your expectations.
      • Our App can be accessed from multiple countries around the world and may contain references to Our products that have not been announced in your country. These references do not imply that We intend to announce such products in your country.
    2. Limitation of liability
      • Nothing in these terms of use will: (a) limit or exclude Our or your liability for death or personal injury resulting from Our or your negligence, as applicable; (b) limit or exclude Our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of Our or your liabilities in any way that is not permitted under English law.
      • To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to Our App or any content on it, whether express or implied.
      • We will not be liable to you in respect of any losses arising out of events beyond Our control.
      • We will not be liable to any User for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
        • use of, or inability to use, Our App;
        • use of or reliance on any content displayed on Our App;
        • any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
        • loss of business opportunities, goodwill or reputation;
        • business interruption;
        • loss of anticipated savings;
        • loss or corruption of any data, database or software; or
        • any special, indirect or consequential loss or damage.
      • We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of Our App or to your downloading of any content on it, or on any App linked to it.
      • We assume no responsibility for the content of Apps linked on Our App. Such links should not be interpreted as endorsement by Us of those linked Apps. We will not be liable for any loss or damage that may arise from your use of them.
    3. Uploading content to Our App
      • Whenever you make use of a feature that allows you to upload content to Our App, or to make contact with other users of Our App, you must comply with the content standards set out in these terms of use.
      • You warrant that any such contribution does comply with those standards, and you will be liable to Us and indemnify Us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage We suffer as a result of your breach of warranty.
      • Any content you upload to Our App will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant Us and other users of the App a limited licence to use, store and copy that content and to distribute and make it available to third parties.
      • We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to Our App constitutes a violation of their intellectual property rights, or of their right to privacy.
      • We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of Our App.
      • We have the right to remove any posting you make on Our App.
      • We reserve the right to run background checks, or appoint a third party to do the same, on You or any Users.
      • The views expressed by other users on Our App do not represent Our views or values.
      • You are solely responsible for securing and backing up your content.
    4. Viruses
      • We do not guarantee that Our App will be secure or free from bugs or viruses.
      • You are responsible for configuring your information technology, computer programmes and/or platform in order to access Our App. You should use your own virus protection software.
      • You must not misuse Our App by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to Our App, the server on which Our App is stored or any server, computer or database connected to our App. You must not attack Our App via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use Our App will cease immediately.
    5. Trade marks
      • [“TRADE MARK”] is [PAKISTAN registered] trade marks of [COMPANY NAME].
    6. Applicable law
      • If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and We both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
      • If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
    7. Contact us
      • To contact us, please email info@RoadioApp.co.Pakistan.

    Thank you for visiting Our App.

    Members Terms and Conditions

    1. Definitions
      • “Contract” means the contract between Us and a User for the supply of Services in accordance with the Terms.
      • “Drivers”as defined in clause 2.
      • “Delivery” means the Package sent by the Sender which is to be delivered by the Deliverer.
      • “Packages”means, but not is limited to, any goods, parcels or products which are to be sent or delivered.
      • “Privacy Policy”means RoadioApp’s privacy policy located at [LINK];
      • “Registration”means a User’s membership with Us.
      • “Restricted Packages”means those Packages listed in clause 12
      • “Senders”as defined in clause 2.
      • “Services” as defined in clause 2.
      • “Terms” means these terms and conditions as amended from time to time, which form the Contract.
      • “Mobile App”means com.
    2. Introduction

    RoadioApp (“RoadioApp”) offers a collection and delivery service (“Services”) which enables communication between individuals and/or businesses that want to source delivery or collection options for property and/or goods (“Senders”) with individuals and/or businesses seeking to perform the collection or delivery services requested by a Sender (“Drivers”). Drivers and Senders together are referred to as “User” or “Users”. RoadioApp may be referred to as “We”, “Us” or “Our”

      • We act as a neutral venue whereby Senders and Drivers can interact with a view to entering into a transaction for the Delivery of Packages. We are not a deliverer, transport provider, courier broker or intermediary of any sort. We will not be responsible for delivering the Packages and our only involvement in the transaction is by providing a platform for Senders and Delivers to interact. We have no, and assume no, control or liability over the quality, safety or legal aspects of any transaction which takes place through our Mobile App.
      • If you are a Deliverer, then you agree that you alone are responsible for delivering the Packages provided by the Sender.
      • If you are a Sender, then it is your responsibility to ensure that a suitable Deliverer is chosen for the required transaction. It is up to the Sender to negotiate with the Deliverer the terms of the Delivery, including but not limited to any required time frames. The price of all deliveries will be in accordance with the RoadioApp fees as set out in clause 11.
    2. Registration
      • A User must ensure that the details provided on applying for Registration or at any time are correct and complete.
      • A User must inform Us immediately of any changes to the information provided on applying for Registration by updating the User’s personal details to ensure We can communicate with the User effectively.
      • We may suspend or cancel a User’s Registration with immediate effect if a User breaches the Terms.
      • A User may cancel their Registration at any time by informing Us via email. If a User does so, they must immediately stop using Our Services. Cancellation or suspension of Registration does not affect any statutory rights.
      • Senders and Drivers undergo separate account Registration processes. Each account must be a personal account, but Users may act as individuals, voluntarily sending or delivering Packages for charges contained in the Terms. Users can register to be either a Sender or a Deliverer or both.
    3. Your account and password
      • If a User chooses, or is provided with a User identification code, password or any other piece of information as part of Our security procedures, the User must treat such information as confidential. It must not be disclosed it to any third party.
      • We have the right to disable a User’s account and/or any User identification code or password at any time, if in Our reasonable opinion User has failed to comply with any of the provisions of the Terms.
      • If a User knows or suspects that anyone else other than the User knows their user identification code or password, it must be promptly notify Us at Info@RoadioApp.co.Pakistan.
      • Users are solely responsible for any activity that occurs on their account, unless it is a result of actions beyond their control for example hacking or password theft.
      • Users may never use another person’s user account or Registration information for the Mobile App.
      • We reserve the right to restrict access, temporarily or permanently block your account, stop any pending transactions, warn other User’s of your actions or issue a warning in the event of:
    1. a) breaching the Terms or the referenced policies;
    2. b) inability to verify or authenticate any information provided to Us; or
    3. c) belief that a User’s actions may cause loss or liability to other Users or to Us.
    1. Sender’s Obligations
      • By using Our Services, a Sender agrees:
        • to pay all fees and charges to Us in accordance with the Terms;
        • to ensure that all information supplied to the Deliverer is accurate and complete, and includes as a minimum, but is not limited to:
          • the number of Packages;
          • size and weight of Packages;
          • addresses and other contact details;
          • Package contents and value; and
          • any additional or applicable necessary information;
        • to provide a picture of the Package to the Deliverer before collection;
        • that any incorrect information of discrepancies may result in delays, additional charges or cancellations;
        • to ensure that the Packages are sufficiently packed in line with any specific requirements required by law or by the Deliverer. In addition, Packages should be appropriately packed to withstand transport whilst ensuring the safety and integrity of the Package;
        • that the Deliverer shall not be required and that you shall not request the Deliverer, to carry anything illegal or unlawful or any of the Restricted Packages referred to in clause 12;
        • that it is the Sender’s responsibility and not that of RoadioApp to track the Package once it has been collected by the Deliverer;
        • to comply with any reasonable requirements of the Deliverer;
        • that the Deliverer is not required to provide any specialist equipment or labour which may be required for the loading or unloading of the Package;
        • is at least 18 years of age and has the right and authority to lawfully agree to the Terms on his/her own behalf or on behalf of an entity that is the other party hereto;
        • that he/she owns or otherwise has the full right and authority to send and deliver all items contained in a Package;
        • and acknowledges that the RoadioApp Delivery Guarantee does NOT cover reimbursement for any loss or damage to any Package resulting from (1) any breach of the Terms; (2) sending a Restricted Package; or (3) inadequate packaging or failure to pack the Package in accordance with clause 1.5;
        • and acknowledges that all responsibility and obligations to know and comply with the Terms and all laws applicable to the packing and transport of every Package included in a Delivery rests with the Sender;
        • to only arrange a Delivery (or other similar services) with a User through our Mobile App and will not engage in outside transactions with any User;
        • that he/she is responsible for lifting and carrying all Packages sent with a Deliverer and is responsible for placing them in or removing them from the Deliverer and hereby acknowledges that a Deliverer is not a mover and is not responsible for lifting or otherwise moving any Package during a Delivery. If a Deliverer lifts or otherwise moves a Package for a Sender he/she does so at the Sender’s and the Deliverer’s own risk and RoadioApp has no liability to either party for any claim, loss or damage related thereto;
        • that he/she will not discriminate or harass anyone on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation;
        • and acknowledges that the Terms apply to each and every Delivery.
    1. Driver’s Obligations
      • By using Our Services, the Deliverer:
        • will provide the Delivery using reasonable skill and care;
        • will comply with all laws and regulations that relate to the Services to be provided;
        • will use best endeavours to deliver the Packages in accordance with the instructions of the Sender;
        • confirms that they are at least 18 years of age and have all right and authority to lawfully agree to the Terms on his/her own behalf or on behalf of an entity that is the other party hereto;
        • possesses a valid driver’s license;
        • has all appropriate licenses, approvals and authority to accept and complete a Delivery, including in all jurisdictions in which such Deliverer picks-up, carries and/or delivers a Package;
        • will not accept Packages that require him/her to hold any licenses or other authorisations from any governmental authority with jurisdiction over him/her, the vehicle he/she operates, or the contents of the Package, or any items within,                      without possessing valid licenses or authorizations for the same;
        • owns, or has the legal right to operate, the vehicle used in             a Delivery, and such vehicle is currently in good operating condition, holds a valid MOT certificate and will be in good operating condition at all times during the Delivery;
        • is named or scheduled on the insurance policy covering any vehicle used by him/her during a Delivery;
        • has a valid policy of liability insurance (in coverage amounts consistent with all applicable legal requirements) for the operation of his/her vehicle carry and is responsible for and will make all necessary contacts with such his/her insurance carrier in the event of a motor vehicle accident or claim against his/her                     insurance policy;
        • confirms that any vehicle used during a Delivery meets such industry safety standards and statutory requirements as may be applicable to the vehicle operated by the Deliverer while on a Delivery;
        • will be solely responsible for any and all liability which results from or is alleged as a result of the operation of the vehicle he/she uses during a Delivery, including, but not limited to personal injuries, death and property damages;
        • will not pickup, carry and/or deliver a Package or any items contained in a Package that are classified as illegal, unlawful or Restricted Packages;
        • will not make any misrepresentation regarding RoadioApp, its Services, or his/her status as a Deliverer, or otherwise seek non- voluntary compensation from any third-party, or engage in any other activity in a manner that is inconsistent with his/her          obligations under these terms and conditions;
        • whilst delivering a Package, will only use a vehicle that has been registered with RoadioApp in accordance with the Registration;
        • will only accept deliveries that have been contracted through RoadioApp and will only arrange a Delivery (or other similar services) with a RoadioApp User through Our Mobile App and will not engage in outside transactions with any User;
        • acknowledges that any Package which is to be lifted to and from their vehicle are done so entirelyat their own risk and RoadioApp has no liability to either party for any claim, loss or damage related thereto;
        • will not discriminate or harass anyone on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation; and
        • acknowledges and agrees that this clause is entered anew for each and every Delivery accepted by him/her.
      • In the event that the Deliverer is unable to collect the package after a transaction has been agreed, you must immediately inform the Sender of this.

    Restricted Packages

    • Under no circumstances must Senders attempt to send – or Drivers attempt to deliver the following, but not limited to, Restricted Packages:
      • any tobacco products, recreational drugs, cigarettes, wine, beer, champagne or any other alcoholic drinks;
      • weapons, firearms, weapon parts or ammunition of any kind and in any amount;
      • any hazardous material/substance;
      • any animal;
      • people / person;
      • any item worth more than £5,000;
      • any item weighing more than 100kg;
      • any illegal or unlawful item.
    • If a Deliverer is in doubt of the contents of the Package, RoadioApp encourages the Deliverer to reject the Delivery and email info@RoadioApp.com with more information, where the team will investigate and aim to reach a satisfactory resolution. Any Deliverer who finds a Restricted Package in a Delivery, shall immediately report to RoadioApp at info@RoadioApp.com for further instructions regarding that particular item. RoadioApp reserves all rights to dispose of the said item or instruct the Deliverer to do so, including Delivery to the proper authorities.
    • Each User warrants to us that they will comply with this clause 2. In the event that you breach this clause 11.2, you will be liable to Us and indemnify Us for any losses, fines, costs or damages incurred as a result of such breach.
    • In the event that a Restricted Package is discovered, the Sender will not be entitled to receive any refund or reimbursement of any fees paid for the services provided. If possible, the Restricted Package will either be returned to the Sender or disposed of accordingly.
    • For the avoidance of doubt, RoadioApp reserves the right to make the final decision as to whether a Package is a Restricted Package. Our decision will be binding on all parties.
    1. Performance of its Drivers or its Senders
      • RoadioApp is not responsible for the performance or actions of any User.
      • RoadioApp does not conduct background/screening checks on any User for the purposes of allowing them to use Our Services. All communication between Users is undertaken at the Users’ risk. RoadioApp holds no responsibility for the trustworthiness or reliability of the identity or any information provided by the User.
      • RoadioApp enable links between our Users to contract for deliveries; however RoadioApp is not responsible for the performance, actions or inactions of any User, whether identified through Our Services, our applications, in public, private, or offline interactions, or otherwise. You identify and agree that RoadioApp does not have any control over, and has no liability or responsibility for, the value, judgement, validity, appropriateness, dependability, timeliness, or accurateness of any User, or the failure of any User to provide the services requested or payment required therefor, or for any other aspect whatsoever of a Delivery nor for the integrity, responsibility or any of the actions or omissions whatsoever of any Users.
      • You accept and agree that RoadioApp does not have control over, and holds no responsibility for, any damage to the content(s) of a transaction. RoadioApp does not in any case stand accountable for the acts, conduct/misconduct of any User of Our Services and/or Applications and RoadioApp is not liable or responsible for any loss/damage caused by any User of Our Services. RoadioApp does not recommend any particular Deliverer or Sender.
      • Save where expressly stated otherwise, the Terms do not give rise to any legal contracts, liabilities, obligations, claims or other benefits or protection between Senders and Drivers. Your contract in connection with a transaction will be with the applicable Deliverer or Sender, and as a result We give no commitments of any nature about the Deliverer or Sender.
    2. Cancellations
      • In the event of a cancellation, We shall not be liable to you for any refunds or losses caused as a result.
      • If a Sender decides to cancel a transaction at any point in time, they must inform the Deliverer as soon as possible, causing the least disruption. Senders receive one cancellation free of charges. However, after their first cancellation, every time a Sender cancels a transaction (or fails to collect), they will incur a cancellation charge of £10 for each subsequent
      • If a Deliverer decides to cancel a transaction at any point in time, they must inform the Sender as soon as possible, causing the least disruption.
      • A transaction may be considered as “Cancelled” if the Sender cancels while the Deliverer is en-route to the Sender. It shall be assumed by a Deliverer that a Sender has failed to show up, if the Sender is not available at the pick-up place i) After 15 minutes of the decided pick-up time, without in any manner contacting or informing the Deliverer about the delay through the WorkStream, ii) After 30 minutes of the pick-up time whether or not the Deliverer was contacted or informed.
      • If a Sender or Deliverer has more than three (3) cancellations, RoadioApp may suspend the User’s account in its sole discretion.
      • Both Drivers and Senders can make cancellation requests, however one should only be made once all reasonable attempts to reach an agreeable solution have been exhausted and it is clear that the transaction shall not be performed.
      • If the cancellation request is agreed by the other party and processed on time, the transaction can be retracted, and either relisted or deleted. If the request to cancel is rejected by the other party, then it is sent to Us for review and a decision will be made by Us as whether to approve the cancellation request. Our decision will be final.
    3. Liability and Claims
    • Where you deal with us as a consumer, nothing within the Terms shall be deemed to affect your rights under the Unfair Contract Terms Act 1977 and/or The Consumer Rights Act 2015. For the avoidance of doubt, when dealing with us as a business, the Unfair Contract Terms Act 1977 and The Consumer Rights Act 2015 is hereby excluded to the fullest extent possible and you are further referred to additional terms relating to business clients below.
    •  Nothing in the Terms shall limit or exclude RoadioApp’s liability for:
    • death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors; or
    • fraud or fraudulent misrepresentation.
    • RoadioApp total liability to a User is £350.00 (three hundred and fifty pounds) per claim.
    • Subject to clause 2 RoadioApp shall under no circumstances whatever be liable to the Deliverer or Sender, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any:
      • loss of profit;
      • loss of business;
      • loss of goodwill;
      • loss of reputation; or
      • any special, indirect or consequential loss;arising under or in connection with the services offer by RoadioApp.
    1. Disputes
      • RoadioApp encourages Senders and Drivers to mutually resolve disagreements.
      • RoadioApp will aim to make a resolution decision on behalf of both parties within ten days. If a mutual resolution has already been agreed between both parties please notify at info@roadioapp.com, then the dispute will either be cancelled or resolved in line with the mutual agreement.
      • In the event of having to make a resolution decision, RoadioApp will use only the communication in the email sent to info@roadioapp.com as sole evidence, and consider:
        • if both parties are acting in good faith and have tried to resolve the issue between themselves before contacting us, including at least a second attempt made between both parties to complete the transaction;
        • for Disputes concerning the damage or loss caused by a Deliverer: RoadioApp will consider whether the Deliverer failed to deliver the Delivery to the specified address within the specified time and/or rightly claims to do so.
        • if the Deliverer and Sender have complied with these Terms.
      • In the event of having to make a resolution decision on behalf of the parties, RoadioApp will notify both parties within ten working days of the Dispute. The disputed funds shall be dealt with in accordance with the resolution decision and these Terms. RoadioApp’s involvement with the Dispute ends once the resolution in relation to the Dispute has been communicated.
    2. Feedback
      • When the transaction is completed and the Deliverer has been paid by the Sender, both parties are asked to provide both qualitative feedback and a rating from 1-5 for the other party. This rating influences each User’s ranking on RoadioApp.
      • Both parties should complete the feedback honestly. Users must not falsify feedback, manipulate or coerce another User by threatening negative feedback or offer incentives in exchange for feedback. Any attempts of this nature should be reported immediately to RoadioApp.
      • Feedback comments that are reported to us as defamatory, abusive or offensive will be reviewed and may be removed at our sole discretion.
      • RoadioApp does not provide transportation services. RoadioApp is an application for finding suitable independent drivers fulfilling any one or more roles, including but not limited to: collection, storage and/or Delivery. In no way does RoadioApp intend to provide transportation services, act in any way as a transporter, and has no responsibility or liability for any transportation services provided to you through our applications or services.


    1. Miscellaneous
      • You may not transfer any of your rights under these terms and conditions to any other person. We may assign, transfer, subcontract or deal in any other manner with all or any of our rights under these terms and conditions where we reasonably believe your rights will not be affected.
      • The Terms may be varied by us from time to time. Such revised terms will apply to the Mobile App from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
      • Your use of our Mobile App will be subject to the most current version of the Mobile App Terms of Use posted on the Mobile App at the time of such use.
      • The Terms, the Mobile App Terms of Use and the Privacy Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
      • The Contracts (Rights of Third Parties) Act 1999 shall not apply to the Terms and no third party will have any right to enforce or rely on any provision of the Terms.
      • If any provision or part-provision of these terms and conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Terms.
      • A waiver of any right under the Terms or law is only effective if it is in writing and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by a party in exercising any right or remedy provided under the Terms or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict its further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
      • Nothing in the Terms is intended to, or shall be deemed to, establish any partnership or joint venture between the parties, nor constitute either party the agent of the other for any purpose. Neither party shall have authority to act as agent for, or to bind, the other party in any way.
      • The Contract formed using the Terms, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with the law of England and Wales
      • Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Terms or its subject matter or formation (including non-contractual disputes or claims).